Intelligent Operations

Altimetrik’s Intelligent Business Operations practice blends domain‑led operations with AI‑first execution. With expertise spanning Banking, Insurance, Manufacturing, Retail and FinTech, we design and run operations using intelligent automation, Customized Operating models, and global operations expertise to deliver measurable outcomes from Day 1.

We help transforming complex operations environment which includes fragmented data, disjoint technologies, dependency on tribal knowledge and inefficient processes by standardizing, streamlining data and introducing AI enabled automation levers driven by domain expertise and recommended global delivery models.

outcomes

Measurable outcomes that we deliver

Fraud ops

−80%

Fraud losses reduced; false positives down 53%; hold-to-fraud rate to 30% at a top regional bank.

Treasury

4.5→1.6d

Turnaround compressed via follow-the-sun operations and workflow automation.

Card disputes

−57%

AHT reduced and 4× volume handled with AI-led prioritization and automation.

Control testing

100%

Backlog cleared, fully current, and lead times improved by 52%.

GL reconciliation

25K+

Aged breaks cleared with quality lifted above 99%.

Process documentation

1,200+

Processes standardized; SME dependency cut; automation and transition unlocked.

Small business endorsements

45K/mo

Automated requests; 95%+ accuracy; ~70% headcount reduction; ~30% YoY ROI.

Quote processing

$40M+

Annual impact; quote turnaround from 2–3 weeks to under 3 days; 4,200 RFQs/month.

Discover How We Engineer Intelligence

Contact Our AI Experts

Engineering Intelligent Business Operations

Intelligent Business Operations practice integrates AI-led automation with deep domain expertise into workflow redesign, and operating models to transform and scale regulated enterprise operations.

Operations Management

Operations Delivery – Project Support

Based on requirements, we quickly augment staff for one‑ time projects, backlog clearance or ramp‑ up and own outcomes through rapid mobilization and execution.

Operations Delivery – Process Stabilization

We implement a robust operating model that helps manage end‑ to‑ end operations while improving performance and SLA delivery.

AI Solution Support – Human‑ In‑ the‑ Loop (HITL)

During AI product development, we help process exceptions and fallouts from AI/RPA solutions through HITL support, while also providing annotation and ML evaluation services that accelerate the process.

Operations Transformation

Assessments & Documentation

Evaluate current business operations leveraging process mapping, value‑ stream mapping, process mining, and SOP creation processes.

Technology‑ Enabled Operations:

Apply automation workflows and design a new target operating model that improves performance by embedding advanced technology, including AI.

Business Process Redesign

We leverage BPM, Lean, and role‑ redesign frameworks to discard or reimagine processes and align them to the target operating model.

Continuous Process Improvement

We address feedback loops and gaps in the processes using Kaizen and Lean principles and drive ongoing efficiency gains.

We combine domain knowledge and process operations experience with AI into a single accountable model

Three Value Levers

Reengineering & Harmonization

Mine, diagnose, redesign, standardize processes, and remove non-value work

Augmented Operations

Stabilize, govern, optimize, and scale operations

Transformation

Deploy automation, agents, and decision intelligence into execution.

Our operating model

Value at source

Upstream consulting across process, experience, demand drivers, bottlenecks, and controls

AI-agent-first delivery

AI agents act as primary operators wherever possible; humans focus on governance, exceptions

Improvement focused lifecycle

Continuous optimization of cost, speed, quality, compliance, and control

Full-stack accountability

Domain operations, engineering, accelerators, governance, and delivery

Capabilities

NextGEN Capabilities

Accelerate business transformation across domain-driven operations with AI-powered automation and intelligent workflow built to optimize high-volume enterprise operations.

Fraud & Financial Crime Operations

Strengthen fraud prevention and financial crime management with an integrated approach comprising AI, expertise, and expanded Human-in-the-Loop (HITL) governance to detect threats early, reduce losses, and improve investigation accuracy.

Capabilities

Fraud Investigations across Deposits, Checks & Cards
Disputes, Claims & Reconciliation Management
End-to-end Compliance across AML, KYC (CDD/EDD), sanctions (OFAC), and regulatory reporting (CTR, SAR)
Real-time Transaction Monitoring & Alert Triage
Rule Engine Optimization for smarter detection
AI-powered Case Management with HITL governance

Impact

57%

Reduction in operational losses

41%

Fewer false positives

70%

Reduction in manual effort through AI

Payments & Transaction Operations

Automation-enabled lifecycle management for high-volume payment processes, including checks, ACH, wires, and deposit reviews.

Capabilities

Check Processing (Day 1 & Day 2)
ACH & Wire Operations
Lockbox Processing
Deposit Review

Impact

29%

automation achieved in Day 2 operations

47%

cost savings in item processing programs

3 weeks

Seamless transitions delivered within

Client Lifecycle management and Treasury Management setup

AI-powered onboarding and treasury management through automation of documentation, risk screening, and compliance support.

Capabilities

Client Onboarding & Account Setup
Treasury Management Product Configuration
Document Collection & OCR Validation
Watchlist & Negative News Automation
Maintenance & Query Handling
Regulatory Reporting & Account Closure

Impact

45%

reduction in manual effort in TM setup

37%

reduction in onboarding TAT

Reconciliation

A smarter AI-enhanced reconciliation approach to automate matching, resolve exceptions faster, and improve overall financial accuracy.

Capabilities

General Ledger (GL) & Subledger Reconciliation
Exception Handling & Aged Break Resolution
AI-powered Reconciliation Assistant with rule-based automation
GL Reconciliation & Financial Controllership

Impact

40%

improvement in operational efficiency

90%

of aged breaks resolved

Finance & Accounting Operations

Support end-to-end finance and accounting processes, from Procure-to-Pay and Orderto-Cash to Record-to-Report, using automation and analytics to improve efficiency and financial visibility.

Capabilities

Procure-to-Pay (P2P): Invoicing, vendor management, reconciliations, GR/IR,
and 2/3/4-way matching
Order-to-Cash (O2C): Billing, collections, cash application, disputes, and credit
management
Record-to-Report (R2R): Journal entries, close, reconciliation, and reporting
Financial Controls & Compliance: SOX, audits, policy adherence, and
exception handling
Financial Planning & Analysis (FP&A): Forecasting, planning, variance
analysis, and dashboards
Master Data Management: Customer/vendor setup and General Ledger (GL) maintenance

Impact

40–60%

reduction in manual effort through workflow redesign and automation

Faster

month-end close with improved reporting accuracy

Control Testing

Strengthen the control environment through end-to-end testing of control design and operating effectiveness, helping identify gaps, improve compliance, and support audit readiness.

Capabilities

Control Design Review: Assess whether controls are appropriately designed to address identified risks
Test of Design (ToD): Evaluate control objectives, activities, ownership, frequency, and supporting documentation
Test of Operating Effectiveness (ToE): Verify that controls are consistently executed and operating as intended
Controls Testing Execution: Perform sample-based testing, evidence validation, and results documentation
Deficiency & Exception Management: Identify control gaps, assess impact, and track remediation actions
Stakeholder Collaboration: Work with business and control owners to resolve findings and strengthen controls

Impact

Stronger Assurance

through consistent testing and early identification of control gaps

Faster

audit readiness with standardized evidence and streamlined remediation tracking

Other Shared Services: Domain-Driven & Enabling Services

We also support domain‑ driven and enabling services across a range of specialized areas

Capabilities

Risk & Compliance Support
Reporting & Insights
Lending Operations
Data Operations
Quality Assurance
Back-Office Support

Assess Your Digital Operations Maturity

Our accelerator stack for agent creation, orchestration, voice AI, and document intensive workflows

RISK & COMPLIANCE

Control Testing

Accelerate ToD and ToE testing through evidence review, exception identification, remediation tracking, and audit-ready reporting.

Agentic workflows

Agentic Document Processing

Ingest, understand, act, reflect, and learn. Closed-loop agents for high-volume processes.

Customer engagement

Voice AI & Agentic Interactions

Multimodal voice, chat, and email agents with seamless AI-to-human handshake.

Operations intelligence

AI-Led Workflow Suite

Prioritization, automation, real-time prompts, knowledge retrieval, reporting, and workforce management.

Delivering scalable solutions and quantifiable outcomes across functions and processes

Success Story

Challenge

Operating model deployed

Business Impact

Significant Ops loss reduction in
Fraud Ops

High Ops Loss due to Fraudulent Items
High false positive Hold rates
Customer dissatisfaction

Domain led Ops Model supported by Data Analytics and Automation

43% reduction in false positive

Hold to fraud improved to 30%

Reduce Treasury Management setup \turn time from 4.5 to 1.6 days

Delayed setup issues due to multiple rejects, repetitive processes and Multiple handovers
High manual effort and human-induced errors

Workflow enhancement and Followthe-Sun Model

50% reduction in manual effort from automation

>97% accuracy

Adherence to OCC guidelines and
strengthen Ops controls

Overdue risk review and controls gaps
Manual intensive review and induced errors

Process streamlining and standardization supported by automation

Adherence to Control Testing calendar

Meet OCC guidelines and expectations

55% increase of process efficiency

High Processing Cost
Delays in addressing incomplete requests

AI solutions enabled with HITL

57% AHT Reduction

30% YoY cost saving

Cover late deposits and enable same day transmission of check deposits

Team works long shifts due to multiple deposit windows

Intelligent Staffing model

Improved customer experience

Quick account migrations and
achieve timely acquisitions

Large volumes of migration to be completed to meet Fed and Board timelines
Customers may get impacted during migration

Quick Staffing supported by command center to address customer issues

Zero profile migration disruption

Automation pipeline for ongoing projects

Process standardization with
Knowledge management and gap
identification

Audit team identified several gaps with Bank Ops procedures

Standardization of processes by
Domain expertise led process
documentation

Minimize SME dependency

Transition and automation of documented processes

Clear Backlogs and streamline
Reconciliation process

Large backlog volumes of aged breaks
High Manual process and prone to humaninduced error

Domain expertise led Ops with
focused projects and AI Automation

Standardization of critical steps of the process

Quality upliftment of the process to 30%

Proven outcomes

Delivering scalable solutions and quantifiable outcomes across functions and processes

The challenge

Operating model deployed

Business impact

Fraud operations loss reduction

High Ops loss from fraudulent items
High false-positive hold rates
Customer dissatisfaction

Domain-led Ops model, supported by data analytics & automation

43%

fewer false positives

43% reduction in false positives

Hold-to-fraud ratio improved to 30%

Stronger controls & OCC adherence

Overdue risk reviews and control gaps
Manual-intensive review with induced errors

Process streamlining & standardization, supported by automation

✓

OCC-aligned

Adheres to the control-testing calendar

Meets OCC guidelines & expectations

The challenge

Operating model deployed

Business impact

Faster treasury management setup

Delayed setup from repeat rejects & multiple handovers
High manual effort and human-induced errors

Workflow enhancement + Follow-the-Sun operating model

1.6d

setup, from 4.5 days

50% less manual effort through automation

Over 97% processing accuracy

Higher processing efficiency

High processing cost
Delays addressing incomplete requests

AI solutions enabled with human-in-the-loop (HITL)

55%

more efficient

57% average-handle-time reduction

30% year-over-year cost saving

Reconciliation backlog clearance

Large backlog of aged breaks
Manual process prone to human error

Domain-expertise-led Ops with focused projects & AI automation

30%

quality uplift

Process quality uplifted to 30%

Standardized critical process steps

The challenge

Operating model deployed

Business impact

Same-day check deposit coverage

Long shifts driven by multiple deposit windows

Intelligent staffing model

Same-day

deposit transmission

Same-day transmission of check deposits

Improved customer experience

Rapid account migrations

Large migration volumes vs. Fed & Board timelines
Customer-impact risk during migration

Quick staffing backed by a command center for customer issues

Zero

migration disruption

Zero profile-migration disruption

Automation pipeline for ongoing projects

Process standardization & knowledge management

Audit found several gaps in Bank Ops procedures

Standardization via domain-expertise-led process documentation

Lower

SME dependency

Minimized SME dependency

Transitioned & automated documented processes

Our Edge

We deliver outcome-centric solutions that help organizations move from running the
business to transforming the business.

Technology Advocacy – One Stop Shop for IT + Operations

We integrate IT and operations expertise to deliver end-to-end solutions across infrastructure, applications, and processes.

Focus on Business & Operational Metrics

We track success through outcomes and operational performance rather than SLA compliance.

AI-Augmented Operations

Leveraging adaptive AI capabilities, we improve workflows, insights, and support evolving client needs.

Executive Leadership & Agile Governance

We combine strong executive oversight with practitioner-led teams to enable faster decisions and strategic alignment.

insights

Our latest thinking

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Intelligent Fraud Operations: A Large Multi-State Regional Bank Cuts Operational Losses by 57% in Two Years

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